Refund policy
Venezia Perfumes (trading under Deluxe Empire Pty Ltd, ABN: 86 690 165 587)
At Venezia Perfumes, we want every customer to be completely happy with their purchase. If you’re not satisfied, we offer a simple, hassle-free refund process.
Satisfaction Guarantee – No Questions Asked
If you’re not 100% satisfied with your purchase, contact us within 30 days of receiving your order and we’ll offer a refund or replacement — no questions asked.
Eligibility for Refunds
Because perfumes are cosmetic products, we can only accept returns if the item is:
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In original packaging
This is required for hygiene and safety reasons.
If the product has been opened or used and there is a genuine issue (faulty, damaged, defective), we will still work with you under our guarantee and Australian Consumer Law.
Due to the nature of fragrances, change-of-mind returns are accepted at our discretion. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Damaged or Incorrect Products
If your item arrives damaged, faulty, or incorrect:
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Contact us within 7 days
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Include your order number and photos
We will replace the item or process a refund.
How to Request a Refund
Email us at:
support@veneziaperfumes.com.au
Please include:
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Order number
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Your name
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Reason for return (optional because of the guarantee)
We respond within 24–48 hours.
Refund Timeframes
Refunds will be issued to your original payment method once returned items are received and checked.
Allow 3–7 business days depending on your bank.
Shipping costs are refunded if the product is faulty or incorrect.
Australian Consumer Law
Your rights are protected under the Australian Consumer Law (ACL). This guarantee is in addition to your legal rights.
Non-Returnable Items
We cannot accept returns on:
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Opened or used fragrances (unless faulty)
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Sale or discounted items
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Gift cards
Contact Us
Venezia Perfumes
Deluxe Empire Pty Ltd
ABN: 86 690 165 587
Email: support@veneziaperfumes.com.au