Privacy policy
Venezia Perfumes (Deluxe Empire Pty Ltd) operates this website and online store, including all related features, tools, products, and services (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you interact with the Services, make a purchase, or otherwise communicate with us.
By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal information” means information that can identify you or be reasonably associated with you. We may collect the following categories of personal information:
Contact Information
Name, billing address, shipping address, phone number, email address.
Payment & Transaction Information
Payment details, order history, returns, exchanges, refunds, and items you view or add to your cart.
Account Information
Username, password, preferences, and settings.
Communications
Messages, reviews, customer support inquiries.
Device & Usage Information
IP address, browser and device details, cookies, browsing behaviour, and interaction with the website.
We may also create inferences based on the above information to tailor your shopping experience.
2. Where We Collect Information From
We may collect information from:
-
Directly from you when you purchase, contact us, or create an account
-
Automatically when you use the Services
-
Service providers (e.g. payment processors, shipping partners)
-
Business and marketing partners or authorized third parties
3. How We Use Your Information
We may use your personal information to:
-
Provide, process and improve the Services
-
Fulfil orders, returns, and exchanges
-
Authenticate and manage your account
-
Communicate with you about orders, support, and updates
-
Send marketing and promotional messages (you may opt out anytime)
-
Protect against fraud and provide security
-
Comply with legal obligations and enforce our Terms
4. Disclosure of Personal Information
We may disclose personal information in the following circumstances:
-
With Shopify (our ecommerce platform provider)
-
With shipping, fulfillment, analytics, and payment processing providers
-
With marketing and advertising partners
-
When you authorize or request us to share information
-
Within our business structure or affiliates
-
If required by law or legal process
-
In connection with a business transaction (e.g., sale, merger)
5. Relationship With Shopify
This store is hosted by Shopify. Shopify processes personal and device data to provide us with the ecommerce platform, analytics tools, secure payment processing and other features.
To understand how Shopify handles your personal information, please review the Shopify Consumer Privacy Policy here:
https://privacy.shopify.com/en
Depending on your location, you may exercise certain privacy rights directly with Shopify through the Shopify Privacy Portal.
6. Third-Party Links
We may provide links to other websites or platforms. We are not responsible for the privacy or security practices of those third-party websites. You should review their policies before using them.
7. Children’s Data
The Services are not intended for use by minors. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.
8. Security & Retention
We take reasonable steps to secure personal information. However, no method of transmission or storage is 100% secure.
We retain personal information for as long as necessary for business operations, legal compliance, dispute resolution, or account management.
9. Your Rights & Choices
Depending on your location, you may have the right to:
-
Access your personal information
-
Request deletion
-
Request correction
-
Request a copy of your data
-
Opt-out of marketing communications
We may need to verify your identity before processing your request.
10. International Transfers
Your information may be transferred, stored, or processed outside your country. When we transfer personal information from the European Economic Area or the United Kingdom, we rely on recognized legal mechanisms where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date and notify you where required by law.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us: